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Job Title: Fraud Prevention Representative I

Company Name: Jack Henry & Associates
Location: Houston, TX
Profession: Retail Banking

Job Description:

Fraud Prevention Representative I












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Job Code: 6513
Division:
Location :HOUSTON, TX 77070 US
Travel Involved:None/No Travel
Job Type:Full Time
Job Level: Experienced
Education:High school diploma or equivalent 
Skills: 
Category:Operations
Compensation: -  Per Year
Position Summary:


SUMMARY



Under close
supervision, performs non-complex risk analyses in order to protect
customer accounts and assets.





ESSENTIAL FUNCTIONS






  • Monitors and
    analyzes customer account transactions to detect suspicious activity
    and protect customer accounts and assets.



  • Examines
    accounts for fraudulent/erroneous information, evaluating potential
    loss situations.



  • Scores and
    identifies transactions for potential fraud.



  • Identifies
    and assesses risks and threats to assets.



  • Contacts
    customers when potential fraud or risk has been identified to verify
    account activity.



  • Takes
    corrective action in the event of fraudulent activity.




Requirements

MINIMUM
QUALIFICATIONS









    • High
      school or equivalent required.



    • Previous
      customer Serivce experience 



    • Proficient in MS Office
      Products



    • Banking / Fraud experience a
      plus



    • Bilingual - Spanish a
      plus









KNOWLEDGE AND SKILLS






  • Learns to
    use professional concepts. Works on problems of limited
    scope. Follows defined procedures and practices with little
    deviation.



  • Basic
    communication and customer interaction skills.



  • Basic
    knowledge of company products and services.



  • Able to type
    accurately and efficiently.





WORKING CONDITIONS






  • Typical
    office setting with environmentally controlled conditions.



  • Able to work
    extended hours as business needs dictate. Various shift work may
    be required.







COMPANY CONFORMANCE STATEMENT



In performance of their respective responsibilities, all employees of
Jack Henry and Associates are expected to:






  • Complete
    quality work within deadlines.



  • Interact
    professionally with other employees, customers and suppliers.



  • Work
    effectively as a team contributor on all assignments.



  • Communicate
    and coordinate work efforts with other employees, customers and
    suppliers.



  • Perform
    other duties as assigned. 



  • Attend work
    regularly based on the assigned schedule.



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