Mutual of Omaha Bank is looking for talented individuals to help us grow. With 42 locations in seven states and more than $4 billion in assets, we're quickly building a solid network of community banks focused on personal relationships, excellent customer service and community involvement. If you'd like to work for a fast-growing community bank that puts customers and employees first, Mutual of Omaha Bank is the place for you.
Senior Tellers work under limited supervision and are responsible for handling compliance of audit operations and regulatory issues, provides transaction approvals, assists in training teller staff on proper compliance and regulatory procedures, assists in scheduling, handles and resolves more complex inquiries and transactions. Understands and stays up to date on bank products and services.
Tellers process transaction accurately and efficiently and performs customer service functions to contribute to the retention of Company Business. Supports the customer service process for products administered by the Bank to ensure quality and effective customer service to bank patrons. Handles more routine inquiries and elevates more complex issues appropriate. Identifies sales opportunities and refers potential business to the Personal Banking team.
Accountabilities of each:
- Senior Tellers provide leadership and direction to the teller team. Able to approve transactions when needed as well as provide assistance in solving more complex issues and transactions.
- Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using appropriate systems.
- Performs sound customer service for routine inquiries and may assist with more complex cases as directed or as appropriate.
- Accurately enter customer transactions into proper system to record transactions and generate receipts.
- Ability to verify signatures and other information for identification and fraud prevention on financial instruments presented for deposit or withdrawal.
- Processes transactions for various bank products and services including safe deposit boxes, travelers checks, money orders, cashier checks, savings bonds, credit card and cash advances, etc.
- Explains and cross-sells products and services to current and prospective customers, referring business to Personal Banking. Keeps current on the latest products and services available.
- Performs clerical duties such as answering calls, processing incoming mail and deliveries, filing and light typing.
- Achieve compliance certification and use knowledge of compliance/CRA regulations in day to day activities.
- Explains and cross-sells products and services to current and prospective customers, referring business to Personal Bankers
**Note: This position is posted in a job family and placement into either position will be determinded by experience and skill set**