Position Overview

This role involves acting as a liaison in the coordination of activities between internal and external customers of the Company. The Patient Services Account Management Department maintains four primary functions:

? Facility Implementation Support
? Account Maintenance and Pull-Through
? Equipment Coordination and Verification/Manufacture Relationship Management
? As-Directed Activities

Account Management also supports key projects “as directed” by senior management. The primary internal customers supported by the Account Manager include the Area District Manager and key departmental constituents (ie. Intake, Pre-Authorization, Billing & Collections. The primary external customers supported by the Account Manager include key Facility Clients, Manufacturers and Physician Offices.

The Account Manager must be knowledgeable of the Cluster Business Plan, Cluster sales and account management activities, legal and regulatory issues, impacting the business, the sales pipeline, and the operation capabilities of the Company. This role calls for teamwork, the ability to lead and work within cross-functional teams in order to recognize, maximize business opportunities won by the Company.


Primary Job Functions

The role of Account Manager involves development of departmental strategy and execution of that strategy. The Internal Account Manager’s primary responsibilities fall into four categories:
a) Facility Implementation Support
b) Account Maintenance and Pull-Through
c) Equipment Verification and Coordination
d) As-Directed Activities


a) Facility Implementation Support
• Liaison with Implementation Manager, ADM, and operations staff regarding new programs.
• Support facility and manufacturer new program implementations.
• Establish and evaluate appropriate performance metrics during program start-up and on an on-going basis.
• Effectively support the transition of new programs into core operations.

b) Account Maintenance and Pull-Through
• Act as the central liaison between outside sales and account management staff and operations.
• Identify referrals that require additional follow-up and coordinate with Operations on referrals as high risk and/or those with a high potential for cancellation.
• Coordinate with Intake and Pre-Authorization staff to follow-up with accounts for required information.
• Coordinate with ADMs, or facilities to rapidly gain required information to move referrals forward in the process.

c) Equipment Verification and Coordination
• Request equipment necessary for both scheduled and approved cases and for unapproved cases for which there is management override approval.
• Create and maintain accurate notes in system detailing all equipment orders, use and movement related to each case.
• Verify case completion with facilities and or physician’s office.
• Verify case completion and equipment usage with manufacturer’s representative.
• Track equipment quantities, model numbers, and serial and lot numbers used.
• Notify manufacturer’s representatives of upcoming scheduled cases.
• Coordinate with manufacturer’s representative the need for and acquisition of “trunk stock” inventory.
• Facilitate return of unused equipment (pending returns) to Access and trunk transfers for credit.
• Facilitate record keeping and billing processes.

d) As-Directed Activities

Secondary Job Functions

• Supports the vision and values of Access MediQuip (Access) and abides by all Access policies and procedures.
• Understands the product/service line provided by Access MediQuip (Access).
• Improves and implements procedures as needed and/or assigned.
• Consistently provides optimum Customer Service to all internal and external customers.
• Consistently works to develop and maintain positive and professional relationships with all internal and external customers.
• Performs other duties and projects as assigned.

Other Skills/Abilities

• Demonstrated account management supporting contracting, program development, implementation, execution and on-going management of operational programs.
• Demonstrated leadership experience operating with mid to senior levels within organizations.
• Possess excellent organizational, team building, and time-management skills.
• Possess effective communication skills with internal and external clients, mid-level management and operational personnel.
• Possess demonstrated professional writing skills, the ability to create plans, build and work with spreadsheets and PowerPoint presentations.
• Proficiency in MS Outlook applications to include Word, Excel, PowerPoint, Access
• Possess initiative to plan for and complete daily activities with minimal direction.
• Dependable in attendance and job performance
• Demonstrated leadership skills in facilitating the performance of cross-functional teams.



Physical Requirements/Demands

Frequent mobility and/or sitting required for extended periods of time. Some bending and stooping required. Requires manual dexterity to operate keyboard, calculator, photocopy machine, and other office equipment. Requires eyesight correctable to read reports and computer terminals. Requires hearing within normal range for telephone use. Occasional high stress work.

Typical Working Conditions

Normal office environment may require minimal travel.


Educational and Experience Requirements

Required:
• Four year college degree or equivalent experience
• Possess at least 2-4 years of related experience


Preferred:
• Four year college degree in business administration or marketing
• Possess at least 5+ years of related experience

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.