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Job Title: Fleet Dispatcher

Company Name: AAA -Texas
Location: Houston, TX
Profession: Account/Customer Support

Job Description:

Fleet Dispatcher


Job Code : 5992


Division : 44 - AAA Texas Emergency Road Service


Location : HOUSTON TX US 77091


% of Travel Required : None


Job Type : Part Time


Career Level : Entry Level


Education : High School or equivalent


Category : Administrative and Support Services, Customer Service and Call Center, Tow Management/Services


Job Description :




Receives requests for emergency road service


, enter data required for accurate dispatching and perform manual receiving functions as necessary, Dispatch request for emergency road service via current dispatch systems, radio systems or phone. Monitor call volume taking into account quote times, equipment type and equipment availability. Counsel members on ERS provisions for service, and determine if service requests are within established guidelines' and procedures. Make suggestions, discuss available options with members for required services. Clearly and concisely document actions taken.



Job Requirements :


Customer service experience preferred. General proficiency in using a PC, excellent communication skills with fluency in English required. Call center or previous dispatching experience is desired.



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This profession covers individuals who are employed as a non-technical customer service representative in either a call center or other corporate environment. It also covers account managers who have assigned clients and (often) direct customer interaction.
This profession covers individuals who have management or oversight responsibilities within a customer service function. These individuals manage other staff members and create policies.
This profession covers individuals who are technical customer service representatives who respond to software or computer/electronic hardware customer service requests. These professionals are employed in traditional call center environments. Corporate help desk individuals are covered under Help Desk in Information Technology.
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