Jobfox - Fleet Dispatcher

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Job Title: Fleet Dispatcher

Company Name: AAA -Texas

Location: Houston, TX

Profession: Account/Customer Support

Job Description:

Fleet Dispatcher

Job Code : 5992

Division : 44 - AAA Texas Emergency Road Service

Location : HOUSTON TX US 77091

% of Travel Required : None

Job Type : Part Time

Career Level : Entry Level

Education : High School or equivalent

Category : Administrative and Support Services, Customer Service and Call Center, Tow Management/Services

Job Description :

Receives requests for emergency road service

, enter data required for accurate dispatching and perform manual receiving functions as necessary, Dispatch request for emergency road service via current dispatch systems, radio systems or phone. Monitor call volume taking into account quote times, equipment type and equipment availability. Counsel members on ERS provisions for service, and determine if service requests are within established guidelines' and procedures. Make suggestions, discuss available options with members for required services. Clearly and concisely document actions taken.

Job Requirements :

Customer service experience preferred. General proficiency in using a PC, excellent communication skills with fluency in English required. Call center or previous dispatching experience is desired.

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Account/Customer Support

This profession covers individuals who are employed as a non-technical customer service representative in either a call center or other corporate environment. It also covers account managers who have assigned clients and (often) direct customer interaction.

Customer Support Management

This profession covers individuals who have management or oversight responsibilities within a customer service function. These individuals manage other staff members and create policies.

Technical Customer Support

This profession covers individuals who are technical customer service representatives who respond to software or computer/electronic hardware customer service requests. These professionals are employed in traditional call center environments. Corporate help desk individuals are covered under Help Desk in Information Technology.