The Planet is seeking a Sr. Technical Account Manager to join the Sales team to support customers post sales. The Sr. Technical Account Manager will support Managed Hosting customers and will have the following responsibilities:

Responsibilities

• Work on behalf of the customer to achieve business goals through technical solutions

• Manage technical team to deliver technical solutions to customers

• Work with dedicated team to ensure success of select customer group

• Ensure customer uptime through precise monitoring implementations, good change management and incorporation of best practices

Required Skills

* Ability see past what people are asking for to what they really want/need

* Ability to manage effectively and efficiently multiple tasks and priorities

* A solid understanding of hosting and the business objectives for outsourcing

* Technical background in administration, technical sales or consulting

* Excellent customer services skills Excellent written and verbal communications skills

* Strong understanding Microsoft technologies and terminology

* Ability to motivate themselves and their team to do what is right by the customer

Required Experience

# Minimum 3 years of enterprise account management

# Minimum 2 years of experience managing teams and projects

# Bachelor's degree in business or marketing is highly desired