SCOPE

Under general direction, provides service and support to ensure efficient, appropriate maintenance and administration of companys Information Technology for corporate based and mobile employees. Provides technical assistance and training to system users. Participates in needs assessments, product evaluations, implementation planning, conversion planning and verification, testing, trouble shooting and training. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Maintains all on site computer equipment including personal computers, servers, and peripherals. Provides support for corporate users in a mixed network environment

· Performs installation and upgrades on peripherals such as Network Interface Cards, Display Adaptors, USB broadband card, and PCMCIA Cards.

· Supports Information Technology standards while deploying and upgrading hardware and software, and monitoring/troubleshooting production equipment. Loads specified software packages such as operating systems, Microsoft Office Suite and various Business Applications. Conducts training of various office applications including Microsoft Office applications and others. (moved from previous line)

· Provides technical advice for purchasing new computer equipment. Coordinates with corporate implementations on providing local technical assistance on all office moves, new site implementation, and office expansions.

· Performs all local help desk functions including answering general questions, working with the corporate help desk on issues, and reporting problems. Maintains all warranty and inventory records for local computer equipment.

· Assists in troubleshooting phone system repairs and/or updates in coordination with corporate telecommunication.

· Keeps management informed of status of projects and issues through routine written reports.

· Installs, configures and troubleshoots all supported PDAs including Blackberrys, Treos and Windows Mobile Devices.

Requirements

MINIMUM QUALIFICATIONS

Bachelors degree in MIS, business or related technical field or equivalent work experience required. Minimum five years in workstations configuration, networking computer systems, systems operations and PC environment systems experience. Healthcare

experience preferred. A+ or other hardware certifications preferred.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires full range of body motion particularly manual and finger dexterity and eye-hand coordination. Adequate finger dexterity and feeling to performs keyboarding and substantial repetitive motions involving the wrists, hands and/or fingers. Requires corrected vision and hearing to normal range. Must be able to view computer screen and printed material accurately. Occasionally lifts and carries items weighing up to 40 lbs.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment and requires frequent interaction with department staff, end-users and vendors. Work will require some travel by air or automobile, approximately 15% of time.