MarketTitle:      

Storage Engineer Sr
 
Profile ID:    

1323
F/T or P/T:    

Full-time
Location:    

Thornton CO - 84th Ave
Type of Employment:    

Regular
Shift:    

Min.% Travel:    

5
Max. % Travel:    

15
   
Posted    

9/30/2009


Scope:

 


    * Develop and install cost effective, operationally supportable solutions that meet complex customer requirements and SLAs. 

    * Maintain deep technical knowledge of multiple technologies within a customer’s environment.

    * Provide direct operational support of SunGard’s largest managed services customers, maintaining ownership and a deep technical knowledge.

    * Deliver end of the road support for complex environments.

    * Provide clear technical documentation and written ISO9001 procedures to ensure other members of the SunGard delivery team can assist in monitoring, troubleshooting and changing complex customer environments.

    * Responsible for direct customer communication, working closely with other central operations technical teams and customer service teams.

    * Build and maintain relationships with key customer’s technical staff members and with internal stakeholders from customer service and field operations.

    * Provide technical assistance to all SunGard internal/external customers during environment outages.

    * Have a familiarity environment resources being utilized by SunGard customers. Use this information to assist in resolving environment issues or trouble shooting impairments.

    * Provide assistance/training and leadership to other engineers.

    * Perform weekly and monthly maintenance activity when required

    * Perform after-hours support as needed.


 

 

Responsibilities:

 

Provide world-class customer support and technical expertise for SunGard customers.

 

•           Provide direct operational support of SunGard’s largest managed services customers, maintaining ownership and a deep technical knowledge.

•           Maintain deep technical knowledge of multiple technologies within a customer’s environment.

•           Responsible for direct customer communication, working closely with other central operations technical teams and customer service teams.

•           Build and maintain relationships with key customer’s technical staff members and with internal stakeholders from customer service and field operations.

•           Provide technical assistance to all SunGard internal/external customers during environment outages.

•           Deliver end of the road support for complex environments.

•           Provide assistance/training and leadership to other engineers.

•           Perform weekly and monthly maintenance activity when required

•           Perform after-hours support as needed.

 

Implement technical solutions for SunGard customers.

 

•           Develop and install cost effective, operationally supportable solutions that meet complex customer requirements and SLAs. 

•           Provide clear technical documentation and written ISO9001 procedures to ensure other members of the SunGard delivery team can assist in monitoring, troubleshooting and changing complex customer environments.

 

Training.

 

•           Learn automated Sungard resource functions and terminology.

•           Learn Sungard alert management platforms, functions, and terminology.

•           Learn related SunGard product offerings.

•           Become proficient with the latest OS technologies.

•           Provide assistance/training to other engineers.

 

Requirements:

 

•           College Degree preferred but will consider applicants with equivalent work-related experience with a minimum educational requirement of a H.S. Diploma or GED equivalent.

•           Must have a minimum 1 year TSM server and client engineering-level implementation, configuration and troubleshooting experience.

•           Must have a minimum of 5 years of diverse storage environment experience – Experience with EMC Clariion, McData & Brocade.

•           Strong customer service and communications skills (written and oral) are required.

•           Must have detailed knowledge of RAID, SCSI, SAN, and NAS.

•           Strong time management and organizational skill are required.

•           Must have the ability to effectively work in a team environment, as well as independently.

•           Must know basic IP security structures regarding disk and tape storage.

•           Must have a minimum of 2 years of Systems management and administration with an in-depth understanding of operating systems, including Microsoft Windows, Solaris, Unix/Linux

•           Extensive knowledge of data communication concepts and technologies is required.

•           Strong storage problem isolation and resolutions skills required.

•           Must have the ability to lead and direct vendors to assist them in their efforts.

•           Strong interpersonal skills are a requirement.

•           Adaptable and willing to learn new technologies.

 

Preferred Education:

 

•           Bachelor degree with technical coursework or equivalent experience

•           Industry recognized certification in storage / backup technology(s)

 

Working Conditions:

 

 ·         Ability to meet the physical demands of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

 

 

SUNGARD IS AN EQUAL OPPORTUNITY EMPLOYER. M/F/D/V